The eCommerce process involves a series of steps that ensure seamless online
transactions. From product listing and customer browsing to shipping and after-sales
service, each stage is vital for creating an efficient and satisfying shopping
experience for all stakeholders.
| Steps | Step Titles | Descriptions | Responsible Entity |
| 1 | Product Listing and Catalog Creation | Businesses create detailed product listings, including descriptions, prices, and photos. | Business/Store Owner |
| 2 | Customer Browsing and Search | Customers explore products by searching or navigating through categories. | Customer |
| 3 | Adding Products to Cart | Shoppers add selected items to their virtual shopping cart. | Customer |
| 4 | Checkout Process | Customers provide personal information and choose payment methods. | Customer |
| 5 | Order Confirmation and Payment Authorization | Payment gateways validate the transaction, and order confirmation is sent via email or SMS. | Payment Gateway/Business System |
| 6 | Inventory Management and Fulfillment | The system updates stock levels and processes the order for fulfillment. | Business/Inventory System |
| 7 | Shipping and Delivery | Orders are packaged and dispatched through logistics partners, with tracking details shared. | Logistics Partner/Business |
| 8 | Customer Receives the Order | The product is delivered to the customer, completing the sale. | Logistics Partner/Customer |
| 9 | After-Sales Service and Returns | Businesses offer post-sale support, handling returns, exchanges, or repairs. | Business/Customer Support Team |
| 10 | Feedback and Customer Review | Customers share reviews about the product and their shopping experience. | Customer |
Understanding the eCommerce workflow is crucial for optimizing operations and
enhancing customer satisfaction. By streamlining these steps, businesses can build
trust and loyalty in a competitive online marketplace.
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